Capita in Digital Division of Prospect.

Prospect’s Capita branch was established in July 2013. It followed the largescale transfer of the majority of Telefónica’s Customer Service at sites in Bury, Glasgow, Leeds and Preston Brook to Capita as part of a 10 year contract.

Prospect reps meet regularly with the company to negotiate on key issues affecting members such as pay, grading, re-organisations and so on. In addition, we have an established strong record of helping members sort out individual issues through our experienced and trained union representatives.

If you work for Capita but are not ‘ex-Telefónica’ you can still join but will be allocated to another branch, as Capita is a specific branch where recognition exists to cover a particular group of employees.

Prospect is a union run for members, by members. We have a regular dialogue with the company and encourage all our members to keep in touch, let us have your views and ideas, and encourage your colleagues to join the union to ensure we're as representative as possible.

On 31 October 2013, Prospect signed a Framework Partnership Agreement with Capita Customer Management Ltd, setting out a joint commitment by the company and the union to working in a way which benefits the business and employees alike.

The recognition agreement between Prospect and Capita was signed on 31 October 2013. Attendees were: Bob Buiaroski - Partnership Director, Karen Brough - HR Director, Jo Curtis - HR Manager, Caroline Hemmington - Prospect Negotiations Officer, Dai Hudd - Prospect Deputy General Secretary, Nigel Hobman - Prospect Lead Rep Capita CMD Branch and Steven Roberts Prospect Lead Rep Telefónica UK.

Your Prospect Representatives in Capita Digital Branch

Ben Bellamy, Negotiations Executive for Capita. You can contact him by emailing, alternatively you can email a member of the Capita Branch Rep Committee below.

Bamidele John Akinlaja -
Kirsty Louise Bowker -
Paul Fox -
Stuart Fisher -

Anthony Dagnall - (

You can also contact the helpdesk if you need any advice by emailing


Members may be aware the CWU has recommended a pay agreement to Capita employees and we know members are questioning progress with manager pay.

Non-Payment of Bonus Update

  • 05 February 2015
  • Pay
Prospect is pleased to report Capita intends to award those managers still working on the Capita O2 Partnership account an ex-gratia award to recognise performance this year.

Capita Manager Bonus 2015

  • 22 January 2015
  • Pay
Following Capita's announcement yesterday to award no bonus to managers this year, Prospect has written to the company to express our sincere disappointment in this decision and urging them to reconsider.

Capita News October 2014
13 October 2014

Capita News July 2014
28 July 2014

Capita News April 2014
16 April 2014

Capita Pay March 2014
04 March 2014

Capita December Update
20 December 2013


Agreement: A Proposal for Framework Partnership Agreement between Capita Customer Management Limited (TEF UK account) and Prospect   info
A Proposal for Framework Partnership Agreement between Capita Customer Management Limited (TEF UK account) and Prospect
 02 January 2014  ID: 2014/00001