Capita in Digital Division of Prospect.

Prospect’s Capita branch was established in July 2013. It followed the largescale transfer of the majority of Telefónica’s Customer Service at sites in Bury, Glasgow, Leeds and Preston Brook to Capita as part of a 10 year contract.

Prospect reps meet regularly with the company to negotiate on key issues affecting members such as pay, grading, re-organisations and so on. In addition, we have an established strong record of helping members sort out individual issues through our experienced and trained union representatives.

If you work for Capita but are not ‘ex-Telefónica’ you can still join but will be allocated to another branch, as Capita is a specific branch where recognition exists to cover a particular group of employees.

Prospect is a union run for members, by members. We have a regular dialogue with the company and encourage all our members to keep in touch, let us have your views and ideas, and encourage your colleagues to join the union to ensure we're as representative as possible.

On 31 October 2013, Prospect signed a Framework Partnership Agreement with Capita Customer Management Ltd, setting out a joint commitment by the company and the union to working in a way which benefits the business and employees alike.

The recognition agreement between Prospect and Capita was signed on 31 October 2013. Attendees were: Bob Buiaroski - Partnership Director, Karen Brough - HR Director, Jo Curtis - HR Manager, Caroline Hemmington - Prospect Negotiations Officer, Dai Hudd - Prospect Deputy General Secretary, Nigel Hobman - Prospect Lead Rep Capita CMD Branch and Steven Roberts Prospect Lead Rep Telefónica UK.

Your Prospect Representatives in Capita Digital Branch

John Ferrett is the National Secretary for Capita. You can contact him by emailing, alternatively you can email a member of the Capita Branch Rep Committee below.

Bamidele John Akinlaja -
Joanna Dziedzic -
Kirsty Louise Bowker -
Paul Fox -
Stuart Fisher -

Anthony Dagnall (


You can also contact the helpdesk if you need any advice by emailing


Changes to Key Performance Indicators (KPIS) for Team Leaders and Team Managers in Tesco Mobile Care

Update on pay and remote working for all members in Capita

Capita O2 Pay 2018 Ballot Result The Prospect ballot for the 2018 Pay Award in Capita O2 has now closed  

Capita Pay 2015
06 March 2015


Attachment: Speak Up Policy   info
Speak Up Policy
 02 January 2014  ID: 2014/00015

Attachment: Open Door Policy   info
Open Door Policy
 02 January 2014  ID: 2014/00014

Attachment: Managing Poor Performance Flowchart   info
Managing Poor Performance Flowchart
 02 January 2014  ID: 2014/00013

Attachment: Internet and Email Use   info
Internet and Email Use - Dos and Don'ts
 02 January 2014  ID: 2014/00012

Attachment: Group Business Travel Policy   info
Group Business Travel Policy
 02 January 2014  ID: 2014/00011

Attachment: Equality and Diversity Policy   info
Equality and Diversity Policy
 02 January 2014  ID: 2014/00010

Attachment: Disciplinary Procedure flowchart   info
Disciplinary Procedure flowchart
 02 January 2014  ID: 2014/00009

Attachment: Capita Car Policy 2012   info
Capita Car Policy 2012
 02 January 2014  ID: 2014/00007

Attachment: Capita Benefits Presentation   info
Capita Benefits Presentation
 02 January 2014  ID: 2014/00006

Attachment: Anti Bribery & Corruption Policy   info
Anti Bribery & Corruption Policy
 02 January 2014  ID: 2014/00004

Attachment: Short Term or Frequent Sickness Flowchart   info
Short Term or Frequent Sickness Flowchart
 02 January 2014  ID: 2014/00003

Attachment: Long Term Sickness Flow Chart   info
Long Term Sickness Flow Chart
 02 January 2014  ID: 2014/00002

Agreement: A Proposal for Framework Partnership Agreement between Capita Customer Management Limited (TEF UK account) and Prospect   info
A Proposal for Framework Partnership Agreement between Capita Customer Management Limited (TEF UK account) and Prospect
 02 January 2014  ID: 2014/00001

Attachment: Welcome: Your Guide to Capita   info
Welcome: Your Guide to Capita (Employee Handbook)
 23 December 2013  ID: 2013/01790

Employee handbook: Employee Welcome Pack for Capita Group   info
Employee Welcome Pack - Reissued 15 July 2013
 23 December 2013  ID: 2013/01789

Attachment: Capita Group Money Purchase Scheme   info
Capita Group Money Purchase Scheme - your pension scheme booklet
 23 December 2013  ID: 2013/01788